Friday September 23rd.
We had a passport appointment for our daughter and the staff and the service we received was top-shelf. They were very helpful and attentive and worked with us through the process from start to finish with the utmost courtesy.
Without a doubt, the single worst customer service experience of my life. I had made an appointment to get a passport for my son because we were planning on leaving the country in a few months and had heard that Blair's post office could get the passport sent quicker than Omaha's. After driving for 45 minutes, we arrived and stated that we had made an appointment. The woman at the counter immediately asked for our filled out paperwork and copy of driver's licenses. I had told her that we were waiting to fill it out there and that no one told us we needed a copy of the license, just the license itself. She became very rude and told us they don't make copies there and refused to help us any further until everything was complete. My son's mother went to the local grocery store to make a copy while I waited, and the woman hid behind a wall, refusing to service me. When we got the copy, our "15 minute window" had expired and were told we would have to make another appointment. I may have uttered some profanity and she went to her supervisor who basically told us to get out. 2 hours of our early morning wasted, and worse, no passport for our son, meaning we have to postpone our trip out of the country. The man on the phone (her supervisor) made no mention of bringing in a photocopy of our driver's license or that we would have such a short amount of time to get it done.
Happy, helpful post office staff, great mailman, Tim, on our route. You've got to be tough to walk delivery routes in Nebraska. Never a problem, nothing but positives. Thank you USPS.
Wow lets open then deliver /not deliver and leave a slip saying to come pick it up after 4:30. Then lets close at 4:30 I bet the customer will love this.... opens and closes while most people are at work if you work a 8 to 5 job good luck ever getting your packages during the week.
hours are too short, and when I called twice to ask if they could look in the back to see if my parcel was there, (one package went missing altogether, regardless it had tracking), she made me give my tracking number... she literally couldn't walk to the back to see if it'd been brought back to the facility.... I was in the car when I called on the way to town, had to drive back home (outside of Blair) to get my tracking number, but by the time i'd have made it back to the PO, the office would've been closed... so had to wait until monday to actually receive my Saturday package. frustrating!!
United States Postal Service is a US Post Office based in Blair, Nebraska. United States Postal Service is located at 201 N 16th St, Blair, NE 68008, USA.
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